Electronic Complaints Book (Livro de Reclamações Eletrónico)

You can submit a complaint through the Electronic Complaints Book at:
https://www.livroreclamacoes.pt/inicio

Our physical stores also have a Complaints Book in paper format.

Alternative Consumer Dispute Resolution

In the event of a consumer dispute, the consumer may use an Alternative Dispute Resolution (ADR) entity for consumer disputes.

Under Portuguese law, consumer disputes of low economic value (up to EUR 5,000) are subject to mandatory arbitration or mediation when the consumer expressly chooses to submit them to a legally authorised consumer arbitration centre.

Alternative Dispute Resolution entities for consumer disputes:

• Lisbon Consumer Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa, CACCL): www.centroarbitragemlisboa.pt
• Porto Consumer Information and Arbitration Centre (Centro de Informação de Consumo e Arbitragem do Porto, CICAP): www.cicap.pt
• National Centre for Consumer Information and Arbitration (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, CNIACC): www.cniacc.pt

More information and the full list of Alternative Dispute Resolution entities for consumer disputes are available on the Consumer Portal (Portal do Consumidor): www.consumidor.gov.pt

Seller identification

Musa dos Sabores Lda
Tax ID (NIF) 519294939
Registered office: Avenida Dom Rodrigo da Cunha 22, 2.º Esq., Apart. D, 1700-141 Lisboa